Terms of Service

 

This policy applies to all activities carried out on Homelunaro (hereinafter referred to as “we” or “us”).

1. Introduction & Scope

These terms govern your access to, browsing of, and ordering through our online store.
By continuing to use the website, you agree to follow the conditions described below.

2. User Accounts & Website Responsibility

Users may access our website freely or create an account where available.
You are responsible for ensuring that all information provided is accurate and updated.
Access to the site is offered on an as-available basis, and we may adjust layouts, features, or content without notice.

3. Product Information, Stock & Pricing

We aim to present accurate descriptions, pricing, and availability.
Details may change at any time, including corrections to errors, stock updates, or price revisions.
Items remain subject to availability until fully confirmed at checkout.

4. Orders & Payment

An order is confirmed once payment is successfully completed.
We may decline or cancel orders where issues arise with stock, processing, or order validation.
We reserve the right to request verification if needed to ensure secure processing.

5. Shipping Policy

Orders are prepared within 1–3 business days.
We ship within Australia only, and delivery typically requires 5–10 business days following dispatch.
Shipping is free for orders AUD 79.99 and above; a AUD 7.99 fee applies to orders below that threshold.
Full details can be found here: Shipping Policy

6. Order Cancellation Policy

You may request cancellation before an order enters shipping.
To apply, please contact us by email or phone and provide your order number and payment proof.
Approved cancellations will be refunded within 1–3 business days to the original payment method.
Full terms are available here: Order Cancellation Policy

7. Return & Exchange Policy

Returns or exchanges may be requested within 45 days of receipt, subject to eligibility and inspection.
Please contact us by phone or email with your order number and supporting details.

• Refunds are processed within 1–3 business days after approval and returned to the original payment method

• Exchanges ship within 1–3 business days after confirmation
  Full instructions are available here: Return & Exchange Policy

8. Disputes & Applicable Terms

In the event of a disagreement regarding orders, correspondence, or service use, we will seek a fair resolution through direct communication.
Escalation procedures will follow relevant local requirements where necessary.

9. Privacy & Data Protection

We collect and process personal data solely to fulfill service, communication, and account-related needs.
Details on cookies, storage, usage, and user rights are available in our Privacy Policy.

10. Intellectual Property

All site materials, including text, images, product content and layouts, are owned or licensed for use by us.
No content may be reproduced, copied, or repurposed without written permission.

11. Limitation of Liability

We strive to offer accurate information and a reliable service environment.
Where permitted, we do not assume responsibility for indirect losses, qualified delays or operational disruptions beyond our reasonable control, including logistics interruptions.

12. Modifications to This Policy

We may update or revise this policy when necessary.
Continued use of the site following publication of changes indicates acceptance of the updated terms.

13. Contact Information

For assistance, policy questions, or order-related inquiries, please reach us using:

Address: 31 Sevilla, Rancho Santa Margarita, CA 92688, US
Phone: +1 (424) 750-2238
Email: team@homelunaro.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)