Shipping Policy

 

This page applies to all orders placed through Homelunaro (hereinafter referred to as “we” or “us”).

1. Shipping Range

We currently provide shipping within Australia only.
Orders outside Australia are not supported at this time.

2. Shipping Fee

1. Orders 79.99 AUD or above (including 79.99 AUD) qualify for free shipping.

2. Orders below 79.99 AUD will incur a flat 7.99 AUD shipping fee.
   All fees displayed during checkout reflect the final payable amount.

3. Taxes

All listed product prices already include applicable taxes.
No additional tax will be charged at checkout.

4. Order Cut-Off Time

Cut-off time for same-day processing is 18:00 (Australia/Sydney).

• Orders placed before 18:00 will begin processing the same day.

• Orders placed after 18:00 will begin processing on the next business day.

• If the order is placed on weekends or public holidays, processing will start on the following business day.

5. Processing Time

Once an order enters our workflow, the estimated handling period is 1–3 business days before dispatch.
Minor delays may occur during peak volume periods.

6. Shipping Time

After dispatch, the estimated transit period is 5–10 business days.
Arrival time may vary depending on region, carrier capacity, seasonal traffic, weather conditions, or other unforeseen factors.

7. Carriers

We ship using major Australian logistics providers, including but not limited to:

• Australia Post

• CouriersPlease
  The system automatically selects the carrier based on location and availability.

8. Shipment Tracking

A tracking link or number will be sent to your email once your package has shipped.
If you do not receive tracking details in a reasonable timeframe, please contact us for assistance.

9. Responsibility & Limitation

Unexpected delays or issues may occur while goods are in transit.
We will assist by communicating with the carrier and make reasonable efforts to support resolution.
If an incorrect address or contact information is provided that results in delays, failed delivery, or returns, the recipient is responsible for any resulting consequences.

10. Receipt & Inspection

Please inspect your parcel upon receipt.
If you notice damage, missing items, or discrepancies, notify us using the contact information below within a reasonable time.
Failure to report issues after receipt may affect follow-up support.

11. Contact Information

For inquiries, assistance, or order support, you may reach us using the following details:

Address: 31 Sevilla, Rancho Santa Margarita, CA 92688, US
Phone: +1 (424) 750-2238
Email: team@homelunaro.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)