Order Cancellation Policy

This policy applies to purchases made through Homelunaro (hereinafter referred to as “we” or “us”).

1. Eligibility for Order Cancellation

You may request to cancel your order under the following circumstances:

• The order has not yet entered the shipping or fulfillment stage

• The order cannot be modified or adjusted and cancellation is the only reasonable solution

• You no longer wish to proceed with the purchase and submit the request within a reasonable time frame

Once an order has been dispatched, cancellation may no longer be available. In that case, you may proceed under our return policy instead.

2. Order Cancellation Procedure

Please follow the steps below to submit a cancellation request:

1. Contact us by email or phone to request cancellation.
   Provide:

   • Order number

   • Proof of payment

   • Any relevant details to support the request

2. Our customer support team will review your request.
   If approved, we will promptly notify you and arrange the refund back to the original payment method.

3. Refund Details

Once your cancellation request is confirmed, the refund process will begin.
Refunds will be processed within 1–3 business days and issued back to the original payment method used at checkout (including bank cards, Visa, MasterCard, etc.).

4. Contact Information

If you wish to submit a cancellation request, or require assistance with an existing order, please reach us at:

Address: 31 Sevilla, Rancho Santa Margarita, CA 92688, US
Phone: +1 (424) 750-2238
Email: team@homelunaro.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)